PRIVACY AND COOKIE POLICY

Last updated: 09/26/2024

1. INTRODUCTION

Welcome to our page dedicated to our "Privacy and Cookie Policy" for the website managed by VICAT, accessible at www.vicat.fr (the "Site").
Thank you for using the Site and our services (the "Services"). The protection of personal privacy is a priority for us, and we take the protection of your data very seriously.
VICAT, hereinafter referred to as "VICAT", "we", "our", or "us", is committed to protecting and respecting the privacy of any individual whose personal data we process in connection with the use of the Site and/or the provision of Services.
By "Personal Data", we mean any information about an individual from which that person can be identified, directly or indirectly. This does not include data where the identity has been removed (anonymous data).
VICAT is the data controller for the processing of Personal Data carried out on the Site and in the execution of the Services (the "Data Controller"). In this policy, we explain how we collect and use your Personal Data in compliance with the EU General Data Protection Regulation 2016/679 ("GDPR"), French Law No. 78-17, known as the Data Protection Act ("LIL"), and the guidelines and recommendations of the competent bodies and authorities, collectively (the "Regulation").
We encourage you to read this Privacy and Cookie Policy, as it will help you make informed decisions. If you have any questions about this Privacy and Cookie Policy or general questions regarding your Personal Data, feel free to contact us at dpo@vicat.fr.

2. WHO IS AFFECTED BY THIS PRIVACY AND COOKIE POLICY?

The processing carried out by VICAT on the Site concerns both visitors to the Site and users wishing to use the Services offered on the Site (collectively the "Users").

3. HOW IS YOUR PERSONAL DATA COLLECTED?

Your Personal Data is collected directly from you when you use the Services, particularly when you request information about our business, products, or services, subscribe to our newsletter, or seek to contact us.
VICAT may also collect your Personal Data when you use or browse the Site via browser cookies. Technical information (such as IP address or browser details) is also transmitted to VICAT by your device when you visit or use the Site.

4. TYPES OF PERSONAL DATA, PURPOSES, AND LEGAL BASES

Below is an overview of the different types of Personal Data concerning you that we use and store, the purposes for which this Personal Data is collected and stored, as well as the legal bases for the processing we carry out.

4.1. Types of Personal Data

The Personal Data collected by VICAT from Users includes:

• First name, last name;

• Email address;

• Company name and your position (if you are a professional);

• Phone number;

• Region / department;

• Any other information provided by the User, particularly in the free field related to the request.

VICAT also collects information about your browsing activity on the Site, such as:

• The type of device you are using (smartphone, computer, tablet...);

• Your device’s operating system;

• Your Internet service provider;

• The browser you use.

4.2. Finalités et base légale du traitement

Voici les finalités de traitement pour lesquelles nous collectons vos Données personnelles avec les bases légales de traitement associées 

5. IF YOU FAIL TO PROVIDE PERSONAL DATA

If you choose not to provide the Personal Data we request, we may not be able to provide you with the Services you have requested or achieve the purposes that require such Personal Data.

6. WHAT ARE THE FLOWS OF PERSONAL DATA?

Access to your Personal Data is strictly limited to:

• Authorized VICAT employees, due to their roles, who are bound by a confidentiality obligation;

• VICAT’s subcontractors, contractually tasked with performing the duties necessary for the proper functioning of the Site and Services, including cloud storage for the Site and your Personal Data.

VICAT may also disclose your Personal Data to judicial or administrative authorities, or any other organization, if required by law.

We will always do our best to ensure that third parties with whom we share your Personal Data are subject to confidentiality and security obligations in accordance with our Privacy and Cookies Policy and applicable laws. We only allow them to process your Personal Data for specific purposes and according to our instructions.

Except as expressly indicated above, we will never share, sell, or rent your Personal Data to any third party without informing you and/or obtaining your consent. If you have given us your consent to use your information in a specific way but later change your mind, you must contact us to inform us of this change, and we will cease to do so.

7. PROCESSING OF DATA OUTSIDE THE EUROPEAN UNION

VICAT does not transfer Personal Data outside the European Union to countries that have not been subject to an adequacy decision by the European Commission under Article 45 of the GDPR, or without standard contractual clauses, as adopted by the European Commission, having been concluded and accompanied by appropriate measures.

8. RETENTION PERIOD FOR YOUR PERSONAL DATA

We will only retain your Personal Data for as long as necessary to fulfill the purposes for which we collected it, including to meet any legal or regulatory requirements.

To determine the appropriate retention period for your Personal Data, we consider the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

We retain your Personal Data for the following periods:

• Claims and complaints: 3 years after a claim or complaint has been closed;

• Questions or registrations via a contact form: 3 years from your request and as long as the User does not unsubscribe or from the last contact;

• Newsletter subscription: 3 years as long as the User does not unsubscribe or from the last contact.

After these periods, the data is either deleted or anonymized, particularly for statistical purposes. However, they may be retained if required for pre-litigation or litigation purposes. Deletion or anonymization is irreversible, and VICAT will no longer be able to restore the concerned data.

9. USERS' RIGHTS REGARDING PERSONAL DATA

As a User, you have the following rights, which are not absolute and are subject to certain conditions described below, in accordance with the Regulations:

• The right of access: You have the right to obtain confirmation from us as to whether your Personal Data is being processed by us, as well as other information specified in our Privacy and Cookies Policy about how it is used. You also have the right to access your Personal Data by requesting a copy of the Personal Data we hold about you, if applicable. This allows you to know and verify that we are using your information in accordance with the Regulations. However, we may refuse to provide information if it may reveal Personal Data about another person or negatively affect another person's rights.

• The right to rectification: You can ask us to correct your Personal Data if it is inaccurate or incomplete (for example, if your name is misspelled or your address is incorrect).

• The right to erasure: Also known as the "right to be forgotten," this right allows you to request the deletion or removal of your Personal Data where, for example, there is no compelling reason for us to continue using it, or its use is no longer in line with the Regulations. This right has some exceptions, such as when we need to use this information for legal proceedings or to comply with a legal obligation.

• The right to restrict processing: You have the right to "block" or prevent the further use of your Personal Data when we are considering a rectification request or as an alternative to erasure. When processing is thus restricted at your request, we may still store your Personal Data in accordance with the Regulations but may not use it further.

• The right to data portability: You have the right to obtain and reuse certain Personal Data for your own purposes across different companies (which are separate data controllers). This only applies to the Personal Data you have provided to us, which we process by automated means with your consent as part of the use of the Site and/or Services. In this case, we will provide you with a copy of your Personal Data in a structured, commonly used, and machine-readable format, or we will transmit your Personal Data directly to another data controller that you specify, if technically feasible.

• The right to object: You have the right to object to certain types of processing, for reasons related to your particular situation, at any time, to the extent that such processing takes place for the purposes of legitimate interests pursued by VICAT. If you object to the processing of your Personal Data for direct marketing purposes, we will no longer process your Personal Data for such purposes. However, we will be authorized to continue processing Personal Data if we demonstrate that such processing is justified by compelling and legitimate reasons that override your interests, rights, and freedoms, or if we need it to defend our interests in legal proceedings.

• The right to withdraw your consent: Where we process your Personal Data based on your consent, you have the right to withdraw your consent at any time. However, such withdrawal does not affect the lawfulness of the processing that occurred before the withdrawal.

• The right to provide instructions on the use of your Personal Data after your death: In France, you have the right to provide instructions on the management (e.g., retention, erasure, and disclosure) of your Personal Data after your death. You can modify or revoke your instructions at any time.

10. EXERCISING YOUR RIGHTS

If you have any questions regarding our Privacy and Cookies Policy, how we process your Personal Data, or if you wish to exercise any of your rights, please contact our dedicated service at the following address: dpo@vicat.fr.

Any request will be reviewed within the time limits provided by the Regulations. However, we remind you that the exercise of your rights is subject to VICAT’s right to continue processing your Personal Data in order to defend its legitimate interests or to comply with a legal obligation.

Exercising your rights will incur no cost for you. However, we will not be obliged to comply with your request if it is manifestly unfounded or excessive.

If you are not satisfied with our response to your complaint or believe that the processing of your Personal Data is not in compliance with the Regulations, you can file a complaint with the French National Commission on Informatics and Liberty (“CNIL”), the competent data protection authority, using the following contact information: CNIL Complaints Service, 3 Place de Fontenoy - TSA 80751, 75334 Paris Cedex 07, or by phone at 01.53.73.22.22.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data or exercise any of your other rights. This is an appropriate security measure to ensure that your Personal Data is not disclosed to any person who does not have the right to access it.

11. HOW IS DATA SECURED?

VICAT ensures that Personal Data is processed securely and confidentially, including when some of these processes are carried out by subcontractors. To this end, we have implemented technical and organizational measures to prevent the loss, misuse, alteration, or deletion of your Personal Data. These measures are adjusted according to the sensitivity level of the data processed and the risk level presented by each process or its implementation. We have established procedures to handle any suspected data security breaches, and we will notify you and any relevant supervisory authority of any such breach when we are legally required to do so.

Since data transmission over the Internet or data storage systems cannot be guaranteed to be 100% secure, if you have reason to believe that your interaction with us is no longer secure, please notify us immediately at the following address: dpo@vicat.fr.

12. THIRD-PARTY WEBSITES

The Site may contain links to other websites operated by third parties. Please note that our Privacy and Cookies Policy applies only to Personal Data collected by VICAT. We are not responsible for the Personal Data that third parties may collect, store, and use on their own websites. We recommend that you carefully read the privacy and cookies policy of each website you visit.

Additionally, VICAT is not responsible for any hyperlinks directing to the Site from third-party websites, even if VICAT has authorized the third-party publisher of said website to place such a link.

13. COOKIES

13.1. What are cookies?

"Cookies" are small text files, often containing unique identifiers, that are sent by web servers to web browsers, and can then be sent back to the server each time the browser requests a page from the server.
Cookies are very useful and allow the Site to recognize you, log you in when you visit a particular page, enable secure access to the Site, and enhance your user experience by improving your browsing comfort and/or adapting the content of a page to your interests.

13.2. How are cookies used?

While browsing the Site, cookies may be automatically installed and temporarily stored in memory or on your hard drive to improve your browsing experience. These cookies do not allow for personal identification but serve to record information related to your navigation on the Site.
When prior consent is required for their use, the validity period of the consent for placing cookies is 6 months. At the end of this period, we will ask for your consent again.
The cookies we place on the Site as the operator are called "first-party cookies," while those from third parties are called "third-party cookies." The latter enable the provision of third-party features or functionalities on or through the Site, such as advertising, interactive, or analytical content. The operators of these third-party cookies may then collect some of your personal data and recognize your computer when visiting the Site or other websites.
The lifespan of an audience measurement cookie that does not require consent is 13 months, and the information collected through these cookies is kept for a maximum of 25 months, in accordance with the regulations.
The types of cookies used on the Site are as follows:

• Technical cookies: These cookies allow you to navigate the Site and use its features more efficiently. These cookies also enable the Site to remember your previous actions during the same browsing session.
• Analytical cookies: These cookies are used by us or by third parties operating them to analyze the use and performance of the Site. We particularly use Google Analytics or Hotjar cookies to obtain web analytics data by collecting information about your interaction with the Site, including information about the pages you visit and the duration of your visit.
• Statistical cookies: These cookies help establish statistics and volumes of traffic and usage of the different components of the Site, such as visited sections and contents, paths, and visit times, allowing us to improve the interest and ergonomics of the Site.

13.3. What analytical cookies are present on the Site? 
Google Analytics
The Site uses Google Analytics cookies, a web analytics service offered by Google Inc., whose headquarters are located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.A, registered in France under SIREN number 432126092 ("Google"). The information generated by these analytical cookies allows for the production of consultation statistics during your use of the Site. This information, including your IP address, will be transferred and stored by Google on servers located worldwide. Google will use this data to assess your use of the Site, provide us with reports, and offer other services related to its activity and internet usage.
The following cookies are used by Google: These are analytical cookies intended to generate detailed consultation statistics of the Site listed below for each of them.

The following cookies are used by Google:

If required by law, Google may share this information with third parties, who will process it on behalf of Google, including the publisher of the Site. By using the Site, you expressly agree to the processing of your personal data by Google, under the terms and for the purposes described above.

To learn more about Google Analytics cookies, you can use the following link: https://policies.google.com/technologies/cookies?hl=en.

You can disable Google Analytics by installing the following tool available for major browsers via the following link: https://policies.google.com/technologies/cookies?hl=en#managing-cookies.

Hotjar
The Site uses cookies from Hotjar Limited, a limited liability company headquartered at Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta, registered in Malta under number C65490, which provides digital experience analytics platform services and, in this context, provides visual insights into behavior, instant feedback, and 1:1 interviews, as well as software as a service (SaaS) (“Hotjar”). The information generated by these cookies during your use of the Site, including your IP address, will be transferred and stored by Hotjar on servers located in Ireland, European Union (EU), on the Amazon Web Services infrastructure, within an Amazon Virtual Private Cloud (VPC). Hotjar will use this data to assess your use of the Site, provide us with reports, and other services related to its activity and internet usage.

The use of Hotjar aims to improve navigation on the Site by better understanding User needs. Hotjar is a technology service that allows the analysis of your user experience. These cookies collect data about your behavior and your device, such as its type, screen size, browser information, country, and language used to display the Site. Hotjar stores this information in an anonymous user profile, without using it to identify individual users or associate it with other data. For more details, you can refer to Hotjar's privacy policy available at the following link: https://www.hotjar.com/legal/policies/privacy/. If you do not want Hotjar to create a user profile about you or store data related to your use of the Site, you can follow this opt-out link: https://www.hotjar.com/privacy/do-not-track/ to disable the use of these tracking cookies on the Site as well as on other websites.

The following cookies are used by Hotjar:

Plezi

The Site uses cookies from Plezi SAS, a company based at 444, rue Paradis, 13008 Marseille, registered under SIREN number 814 540 373 RCS Marseille, which offers B2B customer digital prospecting services as a service (SaaS) (“Plezi”). The information generated by these cookies during your use of the Site, including your IP address, will be transferred and stored by Plezi on servers located in the European Union. Plezi will use this data to evaluate your use of the Site, provide us with reports, and other services related to its business and internet usage to facilitate the management of our digital marketing campaigns.

The following cookies are used by Plezi

13.4. How to Block the Use of Cookies?

There are two ways to refuse the use of cookies:

• The first is during your initial visit to the Site when you are asked for your consent to the use of your data by cookies through an information banner displayed in the middle of the page. Using the “Accept All” and “Reject All” buttons, you can globally accept or refuse so that we can place cookies on your device according to your choice. Additionally, a third button labeled “Customize” present on this banner will allow you to view the details of the categories of cookies used and to consent or not to each of these categories by purpose. This banner is also accessible at any time from the “Cookie Management” menu located at the bottom of the Site.

• The second way is by modifying your browser settings to block the use of cookies if you wish to refuse the use of any type of cookies on the Site. However, if you block the use of cookies, you may not be able to use or view all or part of the Site. Each web browser offers different ways to configure cookie management. Generally, these are described in the help menu of each browser, including the following major ones:

  • Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

  • Firefox:  https://support.mozilla.org/en-US/kb/cookies-information-websites-store

  • Opera:  https://help.opera.com/en/latest/web-preferences/#cookies

  • Safari:  https://www.apple.com/legal/privacy/en-ww/cookies/

14. CONTACT INFORMATION

If you have any questions or comments regarding our Privacy and Cookie Policy, please contact us via email at: dpo@vicat.fr.

15. MODIFICATION OF THIS PRIVACY POLICY

VICAT has the right to periodically modify this Privacy and Cookie Policy to reflect changes in our practices and/or comply with evolving Regulations. When we modify this Privacy and Cookie Policy, we also change the “Last Updated” date located at the top of the first page. We encourage you to regularly review this Privacy and Cookie Policy to stay informed about how VICAT protects your Personal Data.

16. PHOTO CREDITS

The photographs on the Site come from various sources, mentioned on a case-by-case basis for each (the “Photo Credits”), when the size of the photograph permits. If applicable, the Photo Credits fall under the following list:

• Vicat

• 123.rf

• Istockphoto.com

• Christophe Cousin

• Groupe Pelletier

• Vigier

• Getty Image

• Creabeton matériaux

• Léon Grosse

• Jérome Cabanel

• Nicolas Dormont

• Christian Pedrotti

• Nicolas Robin

• National Ready Mix Concrete

• Herves Dourris

• Agence 85

• Valode et Pistre

• APRR

• Christophe Pouget

• Benoit Gillardeau

• Serge Sang

• Christophe Pouget

• SPIE

• Demathieu Bard Construction

• Alexis Toureau

• JIO Photographie

• Thierry Chenu

• Loic Bisoli

• Boubacar Toury Mandemary

• Bharathi Cement

• Ciplan

• Erick Saillet

• Michel Battaglia

• Thierry Possémé

• Borschee

• De Jonghe

• Lang Beaumann

17. COOKIE MANAGEMENT
To make your choices among the proposed cookies, please click on this link:

https://www.vicat.fr/#tarteaucitron